Our Philosophy
We understand the pain of losing a loved one. This terrible experience should never be compounded by the inability to access personal mementos and memories in the digital realm and a lack of control over a loved one’s online accounts. Digital security is important in preventing unwanted access to information but the trusted person in charge of a loved one’s estate should never be locked out of a collection of materials so vital during the grieving process. Years ago, a grieving family member would have pulled a photo album from a shelf and broken a lock on a desk drawer. Today, they need highly sophisticated professional assistance that they can count on. We do our absolute best to hand each of our clients the key to their loved one’s digital estate.
Our Unique Approach
- First in the field. As far as we know, we are the only company in the world that focuses on helping individuals recover and preserve their loved one’s data and online footprint.
Countless families who have suffered a loss in the computer age feel powerless having a computer with priceless photos, diaries, other data that they are unable to access or locate, and knowing that their loved one’s social networking account is online without anyone having any control over it. And nobody seems to be willing to help. Retail computer chains typically turn away clients with a password-protected computer that isn’t theirs. Data recovery companies catering to corporate clients can recover raw data but will not organize it or look for hidden files and folders as government investigators would. A pool of other companies, many bordering on the hacking underworld, will promise to crack encrypted files and recover passwords or sell software that claims to help the user accomplish this at his or her own risk. Most laypersons are more likely to acquire spyware or viruses with these experiments. And what about contacting social networking and other sites directly to obtain access to a loved one’s account? Facebook will freeze user accounts (but not provide access) and Gmail can grant access to family members in certain circumstances, but generally, online service providers don’t invest in procedures to help grieving family members. This leaves us, a small team with extensive data recovery experience and a reputation for diligence that clients can trust with their loved one’s valuable data.
- Money back guarantee. As part of our commitment to quality we offer a complete money back guarantee for our Local Data Recovery Package if you are not entirely satisfied.
- No product = no charge. There is no charge for the Online Presence Package if no passwords are recoverable.
- Personalized service. Our small team of highly skilled professionals is committed to providing a personalized service for each client.
- 100% confidentiality. We guarantee total confidentiality, with internal security measures in place to protect your data.
Each individual case is typically handled by a single technician with years of experience and an impeccable personal reputation.
- Free services. We offer our services to low-income individuals at no charge as part of the Free Services Program.